Info and Help
GuaranteeAll items you purchase are new (unless stated otherwise). Please inspect each item upon receipt. If you discover a problem - contact us immediately. Do not attempt to use the goods. Save all paperwork and packaging.
DeliveryOur aim is to have your order to you within 3-5 working days from receipt of payment. Please allow extra time if it is been sent to a rural delivery address.
If your parcel is overdue, please contact us with your purchase details and we will institute a Track & Trace to locate your parcel.
Delivery over the Christmas period and statutory holidays may be delayed.
Please note: We can only ship to New Zealand addresses at this time.
Terms and ConditionsPurchases – Your purchased goods should get to you in a saleable condition with all the relevant packaging, manuals, and warranty information, along with a packing slip stating your purchased items, and a copy of your credit card transaction.
Firearms, ammunition and air guns must be collected from a nominated store, in order to view and record your Firearm license for firearms and ammunition purchases or proof of age 18yrs when purchasing air guns. The store to be nominated for pick up will be required at the time of purchase.
Damaged Goods – If you receive your goods in a damaged condition, please contact us to receive instructions on how this will be rectified.
Cancellations - Should you wish to cancel your order once you have confirmed it, you must contact us immediately. Depending on what stage of the packing and dispatch process your order is at, Hamills reserves the right to deduct a 10% handling and administration fee.
Return of Goods - Any goods returned must be accompanied with original and complete packaging, please contact us and we will advise you how to return them.
Used goods cannot be returned for credit. Under the Fair Trading Act we are not required to accept returns on products because you have changed your mind or in our opinion the product you purchased was suitable for the purpose you stated. We reserve the right to issue an in store credit in lieu of a cash refund.
Pricing - Prices published are for the stock advertised at the time of publication. We reserve the right to change prices for any item due to fluctuations from suppliers. We will endeavor to keep pricing up to date. Prices on this website are effective at the time of publication and are SUBJECT TO CHANGE WITHOUT NOTICE.
Hamills Online Ltd pricing may vary to Hamills Retail stores in-store pricing, certain products and prices may only be available either in-store or online only. Hamills Retail stores are not obliged to sell goods at the prices advertised online.
Typographical Errors - Due to the sheer volume of items that we carry, errors do occur. We cannot be held responsible for typographical errors or price misprints contained within. We apologise for any increases or price discrepancies in advance. Please ask for or check our website for current pricing. All products and prices are published in good faith.